Support
Need help or have a question? We’re here for you! Whether you’re experiencing an issue, have feedback, or just want to say hi — feel free to reach out.
For general support, email us at hello@snapntrack.io. If you’re a developer, tester, or need technical assistance, you can also contact our dev team at dev@snapntrack.io. We aim to respond within 1–2 business days.
Frequently Asked Questions
Snap n Track is a grocery receipt scanning app that helps you track your healthy food purchases and monitor your spending on qualifying wellness items.
Simply snap a photo of your till slip after shopping. The app scans and extracts the data to show you how much you’ve spent on healthy items like fruits, vegetables, lean proteins, and more.
No, Snap n Track is an independent tool to help you track and cashback rewards and know when you have reached your maximum threshold. We don’t integrate with third-party platforms, but it’s built to help you make the most of them.
Currently, the app works best with major South African retailers like Woolworths and Checkers. We’re constantly improving compatibility with more stores.
Yes. Your information is stored securely, and we never sell or spam your data. You can read more in our Privacy Policy.
Yes, you’ll need to sign in using Google, Apple or email to save your data and access all features.
Some slips may require cropping or clearer images. Try snapping the slip in good lighting, ensuring it’s flat and readable. We’re also constantly improving our scan technology! Please also look at the instructions on the scan page for each store!
We have multiple options available from single user to family plans, both monthly and annual plans!